Returns & Exchanges

I want to return my purchase. What should I do?
If for any reason you are not entirely satisfied with your purchase, you may return it to us in its original condition, within 30 days from the date of purchase. Ensure that the purchased item isn’t damaged.

How do I return my purchase?
Call us at 212-541-7100 or e-mail us at pitanzanite@gmail.com to get a return authorization number.

Do I pay the return shipping costs?
Shipping costs for returns are to be paid by the buyer.

Can I exchange my order instead of returning it?
You can exchange within 30 days from the date of purchase and only if it is in its original condition. Ensure that the purchased item isn’t damaged.

When should I expect to receive my return credit?
For U.S. customers, we require 5 to 7 business days for processing your return