Customer Support - 212-541-7100

Warranties & Guarantees

Our aim is to ensure that you are happy with your jewelry from the day you make the purchase and every day after. That is why we offer warranties and guarantees to protect your jewelry.


Warranty includes:


  • Free tightening of tanzanite stone in the setting of your jewelry.

  • Refund, and exchange policy: if the item you purchased is no longer available in our stock, PI Tanzanite will refund your money.

  • For gold jewelry 14 carats and 18 carats, there are absolutely no refunds and only exchanges will be offered within 30 days of the purchase date, and only if the item is unworn and in new condition with the tag(s) still on. The exchange is valid for one-time only.

  • Repairs and other services done by someone other than PI Tanzanite will void your warranty.

  • We will give repair services free to customer for 30 days from the purchase date.

  • If you see your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the item or replace the item. If the item is no longer available in our stock, PI Tanzanite will refund the money.

  • If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at a cost. You have to pay repair charges.

  • We do not provide warranties for damage due to normal wear, product loss, and loss of stones or theft.

  • Warranties are nontransferable to a third party.

  • If you are mailing the item (you only pay for the shipping charges). Please box up your jewelry item(s) wrapping each piece securely and send it to us via UPS, FEDEX or Postal Service. Please make sure that it is registered and insured mail with a copy of your receipt and instructions sent to

  • Please be careful not to write any luxury-related words anywhere on any package mailed, as this invites theft of your package. Be sure to also include your telephone numbers and relevant contact information.

  • Due to the fluctuation of precious metals, market, merchandise prices and styles that appear on the PI Tanzanite website are subject to change without notice. Typographic, photographic and descriptive errors are subject to correction. All Tanzanite Stone weights are approximate on our website. Jewelry images can be enlarged to show fine detail.

Common jewelry issues that would not be considered manufacturing defects :


  • Discoloration due to including but not limited to exposure to chemicals, swimming pools, and hot tubs.

  • Prongs and metals, in general wear over time and may require “building up” or restoration work as normal wear.

  • Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.

  • Lost stone or a fallen out stone due to chipping or breaking caused by normal wear or other damage.